Experience of working in a supervisory role in a busy Revenues and Benefits Section or in an equivalent environment
Experience in team leadership, in a climate of legislative and organisational change
Experience of and strong understanding of performance management and the meeting of targets
Experience of managing people demonstrating good communication, management and interpersonal skills
Experience of managing resources, including the effective use of Information systems, to achieve results
IRRV qualified/member or other relevant qualification and evidence of continuing professional development– or willing to study for it
Educated to GCSE level or equivalent, indicating an aptitude for mathematics and English language
Demonstrates strong leadership and supervisory skills by providing clear direction, setting high standards of behaviour, delegating work fairly and effectively, motivating and empowering teams, supporting staff development through coaching, and recruiting high-calibre talent.
Demonstrates a strong commitment to organisational principles and values by upholding ethics and integrity, promoting equality and diversity, building inclusive teams, and encouraging both individual and organisational responsibility towards the community and the environment.
Demonstrates strong influencing and stakeholder engagement skills by making a positive personal impact, securing commitment through effective persuasion, negotiation and communication, championing ideas on behalf of self and others, and using political awareness and organisational processes to influence outcomes.
Demonstrates specialist technical expertise and a strong commitment to continuous professional development, effectively applying and sharing knowledge, leveraging technology to achieve objectives, understanding organisational functions and interdependencies, and utilising the practical skills and coordination required to perform the role effectively.
Demonstrates a strong focus on delivering results and meeting customer expectations by prioritising customer needs, maintaining high standards of quality and productivity, monitoring performance, working in a systematic and organised manner, and consistently achieving project objectives and outcomes.
Demonstrates resilience and professionalism by working effectively under pressure, remaining composed during challenging situations, maintaining a positive outlook, balancing competing priorities, responding constructively to feedback, and using setbacks as opportunities for learning and improvement.