Complaints Resolution Officer

Opdrachtgever: Word lid of log in

Standplaats: Basildon

Regio Groot-Londen, South East, East of Engl..

Duur opdracht in maanden: 6

Indicatie uurtarief: € 28 - € 32

Aantal uren per week: 35

Opleidingsniveau: ROC / MBO

Laatste update: 22 oktober 2026

Sector: Staffing & Zakelijke dien...

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Profiel van de geschikte interim professional:

Experience investigating and resolving complex complaints within a housing association, local authority or social housing environment.

Strong knowledge of the Housing Ombudsman Complaint Handling Code.

Experience managing Housing Ombudsman enquiries, investigations and determinations.

Good understanding of housing legislation, consumer standards and landlord responsibilities.

Experience handling Stage 1 and Stage 2 complaints.

Experience preparing responses to Councillor and MP enquiries.

Experience identifying service failures, recommending remedies and driving service improvements.

Excellent report writing, letter drafting and case management skills.

Strong analytical, investigative and problem-solving abilities.

Ability to manage a complex caseload while meeting strict deadlines.

Experience working with multiple stakeholders and operational teams.

Strong customer service skills with a resident-focused and solution-oriented approach.

Experience monitoring actions and ensuring commitments arising from complaints and Ombudsman cases are delivered.

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